fa 99 Privacy Policy
At fa 99, protecting your personal information is our highest priority. This policy explains clearly how your information is collected, stored, used, and kept secure.
This Privacy Policy applies to users of the fa 99 website and related services. When you open an account, make a deposit, play games, or contact us on fa 99, you are considered to have accepted the terms of this policy.
We believe transparency is the foundation of trust. This document therefore describes in plain, clear language what information we hold, why we hold it, and how it is used. Read this policy together with our Terms and Conditions for the full picture.
If any changes are made to this policy, we will notify you by updating the date on the website. Continued use of the service after any changes means you have accepted the revised policy.
1. What Information We Collect
1.1 Registration Information
We collect the information you provide when opening an account on fa 99. This includes:
- Full name (as provided during registration)
- Mobile number and email address
- Date of birth (for age verification)
- Preferred language and currency settings
- User-chosen username and password (encrypted)
1.2 Identity Verification Information
To ensure account security and process financial transactions, we may request additional information for identity verification. This may include:
- Copy of national ID card or passport
- Bank account details or mobile banking number
- Utility bill or other document as proof of address
This information is used solely for verification and financial transaction processing — not for any marketing purpose.
1.3 Transaction Information
We keep records of your deposits, withdrawals, and betting activity. When financial transactions are made on fa 99 via bKash, Nagad, Rocket, or bank transfer, that information is securely logged.
1.4 Technical Information
Information collected automatically while you browse the site:
- IP address and device type
- Browser type and version
- Page visit time and duration
- Operating system and screen resolution
- Referral URL (where you came from before arriving at the site)
2. Purpose of Using Information
2.1 Service Operation
fa 99 uses the information you provide to create and manage your account, process transactions, and personalise your gaming experience. Based on your preferences and history, we display relevant games and offers.
2.2 Security and Fraud Prevention
Information is used to detect and prevent unauthorised use of your account, fraudulent transactions, and suspicious activity. We keep your information secure through SSL encryption and other protective technologies.
2.3 Customer Support
Your account and transaction information is used to resolve your issues quickly through our 24/7 live chat and email support. We may contact you in Bengali and English regarding important matters relating to your account.
2.4 Responsible Gaming
By monitoring your gaming patterns, we manage the responsible gaming tools effectively. If excessive betting or risky activity is detected, we may take protective steps.
2.5 Service Improvement
By analysing overall user experience, we continually improve the quality, speed, and range of the platform. This analysis is always carried out in anonymous or aggregated form.
3. Information Storage and Security
3.1 Encryption and Technical Security
fa 99 uses SSL (Secure Sockets Layer) encryption to secure data transfers between your browser and our servers. Stored information is held on access-controlled servers that only authorised staff can access.
3.2 Password Security
Your password is never stored in a readable format — a strong hashing algorithm is always used. This means no fa 99 staff member can view your password. You are given the option to change your password, and OTP verification is used to keep your account secure in the event of a suspicious login.
3.3 Data Storage Location
Your information is stored in secure data centres. Where we use third-party cloud or storage providers, strict data protection conditions are included in our agreements with them. Your information is never stored through an unsecured or untrusted medium.
4. Information Disclosure and Sharing
4.1 Not Sold to Third Parties
fa 99 never sells your personal information to advertisers or any other third party. Your information may be shared only in the limited circumstances described below.
4.2 Partners for Service Operation
Some trusted technology partners are used to keep our service running. These include payment processing providers, game providers (such as Evolution, Pragmatic Play, PG Soft), and site analytics tools. These partners receive only the minimum information necessary to carry out their services, and a confidentiality agreement is mandatory with each of them.
4.3 Legal Obligations
If disclosure of information is required by court order or legal necessity, fa 99 will comply with that obligation. Where possible, the user will be informed in advance, unless this is not possible for legal reasons.
4.4 Business Transfer
If any part of fa 99's business is merged or transferred in the future, user information may form part of that transfer. In such a situation, the new operator will be required to comply with the terms of this Privacy Policy.
5. Cookie Policy
5.1 What Cookies Are and Why They Are Used
Cookies are small text files stored by your browser. fa 99 uses cookies for the following purposes:
- To keep your login session active
- To remember your language and settings preferences
- To improve site speed and performance
- To assist with security verification
5.2 Cookie Control
You can disable cookies from your browser settings. However, please note that disabling cookies may limit some features of the site — such as your login session not being maintained or your preferred settings not being saved.
Third-party analytics cookies (if used) always collect anonymous information and do not identify you personally.
6. Minor Users
6.1 Age Requirement
All services on fa 99 are for persons aged 21 or over only. Date of birth is verified at the time of registration, and age is confirmed via ID document where required. Information from anyone under 21 is not knowingly collected or stored.
If we are informed that a minor has opened an account using false information, that account will be closed immediately and all related information will be deleted.
6.2 Parental Responsibility
We ask parents and legal guardians to be vigilant in ensuring that children or dependants in their care cannot access fa 99 or similar sites using your device or account. The use of parental control tools is recommended.
7. User Rights
7.1 Right to Access Information
You can find out at any time what information fa 99 holds about you. Contact our support team to request this information. We will provide accurate information within the specified timeframe.
7.2 Right to Correct Information
If any information in your account is incorrect, you may request a correction. Errors in your name, email, or mobile number can be corrected through support — though identity verification may be required.
7.3 Right to Delete Information
You may request closure of your account and deletion of your personal information. However, we are required to retain certain records for a specified period in compliance with legal and financial regulations — this is explained in detail in the next section.
7.4 Right to Opt Out of Direct Marketing
If you do not wish to receive promotional messages from fa 99, you can opt out at any time. This can be done through the notification settings in your account or through support.
7.5 Right to Raise a Complaint
If you have any concerns about how your information is being used, contact us directly in the first instance. You can find more details about fa 99 on our About Us page. We are committed to responding in a timely manner.
8. Third-Party Services
8.1 Game Providers
fa 99 uses software from various reputable game providers. These providers may collect certain information during gameplay — such as game history and results. This information falls under their own privacy policies, but they are bound by agreement with fa 99.
8.2 Payment Providers
When transacting via bKash, Nagad, Rocket, or bank transfer, the privacy policy of that payment provider also applies. We store only transaction confirmation details — your full payment information is handled directly by the payment gateway.
8.3 External Links
fa 99 is not responsible for the privacy policies of any other website. If you visit an external site, you are advised to familiarise yourself with that site's privacy policy.
9. Data Retention Period
9.1 Active Accounts
All necessary information is stored for as long as your account remains active. This information is essential for service operation, security, and support.
9.2 Closed Accounts
Even after an account is closed, transaction records must be retained for a specified period due to financial regulations and legal obligations. Once that period has passed, the data is securely deleted.
9.3 Anonymised Data
After personal identifiers are removed, anonymised statistics and analytics data may be used for long-term service improvement. It is not possible to identify any individual from this anonymised data.
10. Contact Us
10.1 Privacy-Related Requests
Contact us to submit any request or concern regarding your data. Our support team is available 24 hours a day, 7 days a week to assist you in Bengali and English.
For requests related to data deletion, correction, or portability, identity verification is mandatory — this is required to protect the security of your data.
You can also find answers to general questions about our privacy policy or personal data in our FAQ section.