fa 99's commitment to responsible gambling
Gambling is for enjoyment — not for stress. fa 99 believes every player has the right to know their limits and stick to them. On this page we have brought together the tools and information you need.
Play safe, stay well
When gambling stays in control
fa 99 is an entertainment platform where you can enjoy casino games, slots and sports betting. But as with any form of entertainment, moderation matters. Under Bangladeshi law and our own policy, the minimum age to participate on fa 99 is 21 years. Anyone under 21 is strictly prohibited from opening an account or taking part in any game.
We know that gambling habits can gradually slip out of control. That is why fa 99 has built-in tools from the start so you can set your own deposit limits, bet amounts and session times. Our terms and conditions set out the responsible gambling requirements in detail, and they apply equally to all registered users.
Losing money in gambling is normal — but repeatedly increasing bets in hopes of recovering losses is a warning sign. If you feel that gambling is affecting your daily life, relationships or finances, stop now and use the tools below.
Self-limits and safety tools
You can activate any of the limits below at any time from your account settings. If you need help, our support team is available 24/7 via live chat or email.
Deposit limit
Set a maximum amount you can deposit per day, per week or per month. Once a limit is set, increasing it takes some time — that is part of how the safety measure works.
Financial controlBet limit
Decide in advance how much you can place on a single bet. Large single bets can lead to fast losses — keeping a limit reduces that risk.
Betting controlLoss limit
Set the maximum loss you are willing to accept within a given period. Once you reach the limit, betting will stop automatically.
Loss controlSession time limit
Set how long you want to play in one session. When the time is up, a warning message will appear and you will have the option to end the session.
Time managementCooling-off break
Take a break ranging from 24 hours to several weeks. During this time you will not be able to log in or place bets — giving you space to clear your head.
Temporary breakSelf-exclusion
If you feel you need a longer break, request self-exclusion. Once activated, your account will be completely closed for the chosen period. You can apply via 24/7 live chat.
Long-term protectionWarning signs of problem gambling
If you notice any of the following in yourself or someone close to you, seek help without delay. These are not signs of weakness — they are signs of self-awareness.
- Repeatedly increasing bets or borrowing money to try to recover losses.
- Hiding the time and money spent gambling from family or friends.
- Repeatedly trying to stop gambling but failing each time.
- Feeling restless, irritable or low when unable to gamble.
- Betting with money meant for household expenses, rent or debt repayments.
- Neglecting work, studies or family responsibilities because of gambling.
- Turning to gambling to relieve stress or escape real-life problems.
Where to find support
You do not have to face this alone. You can get help from three places: fa 99 support, family, and professional counsellors.
fa 99 Support
fa 99's 24/7 live chat and email support are available in both Bengali and English. You can tell the support team directly that you need a cooling-off period or self-exclusion, and they will act quickly. Contact address: [email protected]
Family and close ones
Often the first step is simply talking to a family member or a trusted friend. Share your situation openly and do not hesitate to ask for their help. A short conversation can bring about a significant change.
Professional counselling
Mental health specialists and addiction counsellors in Bangladesh help with gambling-related problems with full confidentiality. You can contact the psychiatry department of any government hospital or a private counselling centre. Seeking professional help is an act of courage.
fa 99's About Us page states that we prioritise the long-term entertainment experience of our users. To learn how information submitted on our platform is kept secure, you can read our privacy policy. Remember — taking a break does not mean giving up gambling; it means preparing to return with the right mindset.
The 21+ age rule and child protection
To take part in any form of betting or casino games on fa 99, you must be at least 21 years of age. Identity verification is carried out at registration, and if it is later found that someone opened an account with a false age, that account will be closed immediately.
If there are young children or teenagers in your home, please keep your device password-locked and remember to log out. Access to any page or account on fa 99 is for people aged 21 and above only.
The fa 99 app is available for both Android and iOS devices and can only be obtained through official channels. The same 21+ age requirement applies to app use.
Questions about responsible gambling
For more detailed questions, visit our FAQ page or ask via 24/7 live chat.